Most NPS programs fire off surveys, collect a score, and then stall in a spreadsheet. Planhat’s NPS Survey is wired into your customer records, timelines, and workflows, so every response can trigger follow-ups, owner changes, or health updates automatically. AI helps group comments into themes, detect risk or advocacy, and surface what’s driving scores across segments. You get a closed-loop system where NPS actually shapes renewals, expansions, and how you allocate time across the portfolio.
01
Lifecycle-based NPS programs
Run NPS automatically at key milestones—like go-live, 90 days post-launch, or pre-renewal—and feed both scores and comments straight into health scoring, playbooks, and exec views.
02
NPS-driven save and upsell plays
Route detractors into fast-track save motions with clear owners and tasks, while pushing promoters into advocacy, reference, or expansion workflows based on their account potential.