Customer Success

Getting Comfortable in the Problem

AI for Customer Success Managers: How CSMs Can Use AI in Their Day-to-Day Work

AI Agents for Customer Success: What Agentic AI Actually Does (And What It Doesn't)

The Single-Thread Risk: How AI Detects Stakeholder Gaps Before They Kill Your Renewal

AI for CS Revenue Forecasting: Why Your Numbers Are Always Wrong, And How to Fix It

AI for Scaled Customer Success: How to Serve 10x More Accounts Without 10x the Headcount

AI for Expansion Opportunities: Finding the Revenue Your CSMs Are Currently Missing

AI for Customer Onboarding: How to Automate Time-to-Value Without Losing the Human Touch

AI for Renewals: How to Move from Spreadsheet Guesswork to Predictable Revenue

AI for Customer Retention: The Full-Funnel View CS Teams Are Missing

How AI Health Scoring Actually Works, And Why Most Implementations Fail

Proving the Negative: CS in Cybersecurity, with Wiz and Planhat

From Cost Center to Revenue Driver

The Future of Customer Success in Applied AI

Tales of the Scoreboard

The Hardest Product Decisions Are the Ones Your Best Customers Ask For

AI Can Build the Feature. It Still Can’t Choose the Problem.

How to Buy Technology—The Right Way

The Customer Asset Manager

Outcomes Are the New Contract

Execution Is a Leadership Discipline

Crafting Success Plans That Actually Deliver

From Loyalty to Leverage

Customer Success vs. Customer Support

The Rise of the Forward-Deployed CSM

Customer Success as Product Strategy

Vertical AI and the Rise of Embedded CS

Serving an Exploding Customer Base

When Founders Lead CS, Operators Translate

Retention Should Never Be a Surprise

SaaS Buyers Are Online Shoppers

The Real Job of Customer Success Isn’t Support—It’s Translation

The Feedback Loop: How CS and Product Actually Close the Gap

When Customer Success Shapes the Roadmap (and When It Shouldn’t)

3 Tips for Achieving CX Excellence in Cisco’s Ecosystem

Customer Success Benchmarks