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What Does it Take to be a VP of CS?
Have you ever wondered what it takes to be a VP of Customer Success (CS)?
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Online
What Does it Take to be a VP of CS?
Have you ever wondered what it takes to be a VP of Customer Success (CS)?
Share
Online
What Does it Take to be a VP of CS?
Have you ever wondered what it takes to be a VP of Customer Success (CS)?
Share
When
Where
Online
We challenged three Customer Success (CS) leaders with an interactive scenario where they are dropped in as the new VP of CS at a fast-scaling SaaS company. Watch them discuss how they'd face each task, share their thought process and answer questions from the audience as we go.
They cover how to: teach your organization to forecast churn, renewals and expansions; compensate your CS team depending on their responsibilities and geographies; and create a repeatable winback playbook for your biggest customers.
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