Malin brings over 15 years of experience scaling SaaS businesses across global markets. Before joining Planhat, she spent nearly a decade at Meltwater, where she rose to Vice President overseeing a $50M+ ARR portfolio and a 100+ person team across six countries—playing a key role in both the company’s growth to $400M+, and its subsequent IPO. With deep expertise in both sales and post-sales, Malin blends sharp commercial instincts with no-nonsense leadership, consistently building high-performing teams through every stage of scale.

John is the Founder and Managing Partner of Success Venture Partners, where he backs early-stage startups with a focus on founder-led Customer Success. He brings over a decade of experience building and scaling customer-facing teams, most notably as VP of Customer Success at Motive, where he helped grow revenue from $1M to $300M ARR and led a team of 150. John has also served as VP CS at Affinio, launched multiple ventures, and co-founded the world’s largest Customer Success Meetup. He blends deep SaaS operational knowledge with a sharp investor mindset.

Chris was the Chief Customer Officer at Planhat, where he led the global post-sales function. Named one of Pavilion’s “Top 50 CCOs to Watch”, he brought nearly two decades of SaaS experience spanning strategic planning, team building, and process excellence. Prior to Planhat, Chris spent 16 years at Meltwater, where he launched and scaled revenue and CS teams across Asia and Europe, supporting growth from $100M to $400M+ and leading through seven acquisitions and an IPO. Chris passed away in June 2025 and is remembered for his generosity, global perspective, and deep commitment to customer-led growth.