Gurprem is a customer success operations leader with over 10 years of experience in enterprise SaaS, spanning both frontline CS and systems strategy. At Planhat, where he has spent the past five years, he leads global CS operations—owning internal processes, tooling, and data flows to drive efficiency and revenue alignment. He previously served as a Customer Success Manager, a role for which he earnt the CSM of the Year award in 2023. Before Planhat, Gurprem spent over three years at Box, where he advanced through analyst and manager roles focused on expansion, customer ROI, and operational scale.

Amanda is a customer success executive and transformation strategist with over 15 years of experience leading teams and scaling post-sales functions. At Sensei Labs, she serves as Principal Customer Success Coach, where she drives strategic initiatives across CS operations and manages a global enterprise portfolio. Her background spans leadership roles including Chief Customer Officer at Knewin and Director of Customer Success at Zenklub, where she built and led high-performing teams through periods of rapid growth and funding.

Katie is a customer success and growth leader with over a decade in SaaS and CRM, having built her career across partner success, account management and enterprise customer roles. At Planhat she leads Enterprise Growth & Deployment Strategy, a role she stepped into in 2026 after progressing from Customer Success Manager to Senior Customer Manager, Enterprise across four years with the company. Before Planhat she spent six years at CRM and marketing-software firm BenchmarkONE, moving from consultant to Partner Success Manager, and earlier worked in account management and sales in the St Louis area.