Gurprem is a customer success operations leader with over 10 years of experience in enterprise SaaS, spanning both frontline CS and systems strategy. At Planhat, where he has spent the past five years, he leads global CS operations—owning internal processes, tooling, and data flows to drive efficiency and revenue alignment. He previously served as a Customer Success Manager, a role for which he earnt the CSM of the Year award in 2023. Before Planhat, Gurprem spent over three years at Box, where he advanced through analyst and manager roles focused on expansion, customer ROI, and operational scale.

Nini is a seasoned customer success and change management leader with nearly 20 years of experience driving strategic transformation across enterprise and public sector organizations. At Slack, she leads success initiatives for UKI Public & Private Sector clients, helping them maximize value from collaboration tools and hybrid work strategies. Before Slack, she worked at Accenture for over a decade as both a change and mobilization manager.

Steve is Vice President of Customer Success at Finzly, bringing over 15 years of experience leading post-sale client relationships across financial services and enterprise SaaS. Prior to Finzly, Steve spent seven years at Adenza managing $25M in annual contract value and leading adoption and retention strategies for global capital markets clients including Wells Fargo, Vanguard, and Fannie Mae. Known for a strategic, cross-functional approach, Steve has consistently served as the voice of the customer while driving upsell, renewal, and product alignment outcomes.